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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q266-Q271):
NEW QUESTION # 266
A network administrator is setting up a workstation that needs to switch between a wired and wireless network depending on availability.
What should be ensured for seamless connectivity?
Answer: C
Explanation:
Correct Answer. A. The workstation has network drivers updated for both LAN and WLAN Keeping network drivers updated ensures that both the LAN and WLAN adapters function optimally and can handle switching between different network types seamlessly.
Option B is incorrect. Statically setting IP addresses can cause connectivity issues if not managed correctly, especially when switching networks.
Option C is incorrect. While using a higher category Ethernet cable can improve performance, it does not affect the ability to switch between networks.
Option D is incorrect. Being within range of WLAN affects only wireless connectivity and does not facilitate seamless switching by itself.
NEW QUESTION # 267
A user's external hard drive is recognized by their laptop but frequently disconnects and reconnects while in use.
What is the most likely cause and solution to this problem?
Answer: C
Explanation:
Correct Answer. A. Disable USB selective suspend setting in the power options The USB selective suspend feature can cause connected devices like external hard drives to disconnect if the computer tries to save power. Disabling this feature can prevent such connectivity issues.
Option B is incorrect. Virtual memory allocation affects system performance but not the stability of external device connections.
Option C is incorrect. While important for security, malware scans do not typically resolve intermittent hardware connectivity issues.
Option D is incorrect. Formatting the drive would delete all data and is not a solution for connectivity problems.
NEW QUESTION # 268
During a hardware audit, an IT support technician needs to identify the chipset on a desktop computer's motherboard to assess whether it supports a planned operating system upgrade.
What is the most efficient way to obtain this information without disassembling the computer?
Answer: B
Explanation:
Correct Answer. C. Use a third-party system information tool Using a third-party system information tool is the most efficient way to obtain detailed information about a motherboard's chipset without the need for physical inspection or entering the BIOS/UEFI. These tools provide comprehensive details about the hardware specifications, including the chipset, which is crucial for determining compatibility with software or operating system upgrades.
Option A is incorrect because while the BIOS/UEFI interface can provide some hardware information, it may not detail the chipset specifically.
Option B is incorrect because the manufacturer's label typically lists only model numbers and serial numbers, which may require additional research to determine chipset details.
Option D is incorrect because the number of RAM slots does not provide information about the chipset.
NEW QUESTION # 269
A user has unknowingly installed an application from an untrusted source that is causing frequent crashes and slowdowns.
What is the best immediate step to address the user's system stability?
Answer: B
Explanation:
Correct Answer. B. Use a trusted antivirus program to scan and remove the malicious application Utilizing a robust antivirus program to scan for and remove any malicious applications can help restore system stability without the need for more drastic measures such as reinstalling the OS.
Option A is incorrect as defragmentation addresses disk organization, not malicious applications or system security issues.
Option C is incorrect as adding RAM won't solve software-related issues caused by malicious installations.
Option D is incorrect as it should be a last resort after less drastic measures have failed to resolve the issue.
NEW QUESTION # 270
A user wants to upgrade their PC's memory and needs to check the existing RAM type and speed. Which section of the Windows System Information tool should the IT support technician instruct the user to access to find this information?
Answer: A
Explanation:
Correct Answer. D. Components > System In the Windows System Information tool, the
"Components > System" section provides detailed information about the system, including the type and speed of the installed RAM. This section is critical for users who need to understand their current hardware configuration to ensure compatibility with potential upgrades.
Option A is incorrect because the System Summary provides an overview of the system but does not offer detailed memory specifications.
Option B is incorrect because Hardware Resources primarily deals with conflicts and sharing issues, not detailed RAM specifications.
Option C is incorrect because there is no specific "Memory" subsection under "Components" that provides RAM type and speed details directly.
NEW QUESTION # 271
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